Refund Policy

We strive to provide the best possible experience for our users. We understand that there may be instances where you may need a refund, and we are here to ensure a fair and transparent process for such situations. Our Refund Policy outlines the circumstances under which you can request a refund and the procedures for doing so.

Contest Cancellation:

If a contest in which you have entered is canceled for any reason, you will be eligible for a full refund of your entry fee. Contest cancellations may occur due to unforeseen circumstances, including match postponements, technical issues, or other factors that prevent the contest from proceeding as scheduled.

Account Errors:

In the rare event of a technical error or account discrepancy resulting in overcharges or incorrect financial transactions, you may request a refund for the excess amount charged. Our support team will thoroughly investigate such cases to ensure a prompt resolution.

Unauthorized Charges:

If you notice any unauthorized charges on your account related to your participation on Getwicket, please report them immediately. We take these matters seriously and will work with you to rectify the situation promptly.

User Cancellation:

Users have the option to cancel their participation in contests on our platform before the contest's entry deadline. If you decide to cancel your entry within the specified time frame, you will be eligible for a full refund. Entry fees for canceled entries will be credited back to your account.

Winnings Distribution Discrepancies:

In cases where you believe there is an error in the winnings distribution for a contest you have won, please reach out to our support team for a review. If discrepancies are confirmed, we will take the necessary steps to rectify the winnings distribution.

Eligibility Review:

If, after participating in a contest, you are deemed ineligible to do so due to age or other factors, and you are disqualified from the contest, we will process a refund of your entry fee.

Refund Request Procedure:

To request a refund, please contact our support team with the details of your request, including the specific contest and entry fee in question. We will review your request promptly and, if applicable, initiate the refund process. Refunds will typically be processed through the original payment method used.

Processing Time:

Refund requests will be processed as quickly as possible, typically within 5 to 7 business days. The exact processing time may vary depending on the nature of the refund and the payment method used.

Non-Refundable Situations:

It's important to note that entry fees for contests that have already started or are in progress are generally non-refundable. Exceptions will be made in the case of contest cancellations, technical errors, or unauthorized charges.

Getwicket is committed to maintaining transparency and fairness in all refund matters. We are here to assist you with any issues that may arise. If you have questions or require further assistance, please do not hesitate to reach out to our support team.